Key Feedback Themes

• Some of the things we’ve been hearing as we engage people are:
• Focus should be to make people better from prevention to treatment (and keep them out of hospital)
• Make it easier for patients to receive care through transitions of care
• Diverse community has diverse needs
• Need connection to providers across the continuum
• Ability to access information and services quickly
• Frustration increasing with disjointed delivery of care

Key Quotes:

Patients, on things we could do better
• “Hospitals are scary and big. I think people need simple ourtesy...greeting, direction, assistance, kindness”
• “Have signs and brochures in many languages. Have staff who speak different languages.”
• “The nurses and doctors have no idea how annoying it is for patients and their families to hear them laugh and talk about their social lives while people around them are ill and possibly dying.”



CVH-THC Strategy Development: Reaching Out

Overall Number of Individuals Engaged: 16,215

INTERNAL ENGAGEMENT: 1,940 Directly Engaged
Leader Led Toolkits (May) : 826 Responses
Street Teams 1.0 (May): 574 Responses
Street Teams 2.0 (Staff BBQs): 198 Responses
Leadership Forum Meetings: 130 participants
Directors and Chiefs Meetings: 90 Members
Strategy and Branding Focus Groups (July – August): 9 Completed, 122 Participants


EXTERNAL ENGAGEMENT: 14,275 Directly Engaged
Tele-town Hall: 5,648 participants
CVHTHC website: Visits: 2,913 Surveys returned: 420
Media (Mississauga News, Mississauga Business Times, MSN, (survey, press release, interview): 295,000 Circulation
Email Distribution: Direct recipients: 445 organizations
Email Distribution: Partner networks: 8,193 recipients confirmed
External Roundtable: 14 participants